English
Dashboard
Reservations
- How can I add a new reservation?
- How can I edit the reservation details (e.g. change number of guests, name, contact details)?
- Where is the list of all reservations?
- How can I access, edit or delete an existing reservation ?
- How can I change the payment status of a reservation?
- How can I update the reservation status?
Settings - Details
- In the details section, what is the difference between company information and property information?
- Where can I add my property logo and where is it visible?
- How can I locate my property address on Google Maps in Nuevah?
- Where can I change my property address / location and where is it visible?
- Where can I set up my time zone? Why is the time zone important?
- Where can I change my property currency? Can I have multiple currencies?
Settings - Rooms
- What types of Units can be added to Nuevah? (hotel rooms, vacation rentals)
- How can I delete a Hotel Room Type or a Vacation Rental Unit?
- What is the difference between “Room Types” and “List of rooms”?
- How can I add a Hotel room or a Vacation Rental unit?
- How can I add pictures of a room type?
- Where can I configure the bed types, amenities and room size?
Settings - Rates and Availability
- How do I add a rate plan?
- How can I configure rate plan taxes?
- How can I configure price per person?
- How can I change the number of available rooms per room type for the specific dates?
- How can I configure minimum and maximum length of stay in the rate plan?
- How can I add an specific cancellation policy for a rate plan?
Settings - Notifications
- Can I receive notifications via email and sms when there is a new reservation, a modification or a cancellation of a reservation?
- Will the guests that reserve through an external channel receive a confirmation e-mail as well?
- Can my guests receive confirmations through email or SMS once they have made, modified or canceled a reservation?
- Can I customize the notifications sent for a new reservation, reservation modification and cancellation?
Settings - Users
Settings - Products
Channel Manager
- IMPORTANT: Pre-requisite to integrate Nuevah with external channels
- What is a channel manager?
- What is the difference between iCal (e.g. airbnb, homeaway) and Real Time Integration (Premium channels) (e.g. booking.com, expedia, despegar)?
- What is the integration process with Booking.com?
- What is the integration process with Expedia?
- Can I limit the number of available rooms per channel (for example, Booking.com)?
Booking Engine
- How to hide Nuevah domain and customize your booking engine
- How to add the booking engine to your Squarespace page?
- Where and how can I setup my Booking Engine?
- How can I test my booking engine before going live?
- Can my guests display the booking engine in multiple languages?
- Is it possible to download a plugin for my CMS (Wordpress or Joomla)?
Invoices
Reporting
Housekeeping
Guests
Payment Gateway
Integrations
Block
Subscriptions
- What is the difference between All in One, Property Management, and Channel Manager package?
- What are the payment methods that Nuevah accepts?
- Where can I check the subscription price (for each package All in One, Channel Manager and Property Management)?
- What is the difference between Channel Manager fixed fee and free - commission based?
- Do I have to provide my credit or debit card information to use the system during the trial period?
- How can I cancel my subscription?